Privacy Policy

Last Updated: 23/Oct/2026

Eskag Sanjeevani Hospitals (“Eskag Sanjeevani,” “Hospital,” “we,” “us,” or “our”) respects your privacy and takes the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, share, retain and protect personal data when you visit www.eskagsanjeevani.com, use our digital healthcare services, contact us electronically, or provide information through other digital channels operated by or on behalf of Eskag Sanjeevani Hospitals.

Please read this policy along with our Terms & Conditions, Disclaimer and Cookie Policy.

We handle personal data in accordance with applicable Indian data-protection laws and other relevant legal and regulatory requirements.

Who We Are

For the purposes of applicable data-protection laws, the organisation responsible for determining why and how personal data is processed is:

Eskag Sanjeevani Multispeciality Hospital
Operating as or associated with: Eskag Sanjeevani Hospitals

Registered Address
P-48, Kshirode Vidya Binod Avenue,
Kolkata – 700003, West Bengal, India.

Corporate Address
Room No. 605, 6th Floor, AG-112, Baisakhi,
Salt Lake, Sector-II, Kolkata – 700091, West Bengal, India.

This Privacy Policy applies to personal data processed through the Eskag Sanjeevani Website, digital services and relevant healthcare services provided through participating facilities, including:

Eskag Sanjeevani Multispecialty Hospital, Baghbazar
Eskag Sanjeevani Multispecialty Hospital, Baranagar
Eskag Sanjeevani Multispecialty Hospital, Khardah
Upashaya Diagnosis, Cossipore

The services and data-processing activities covered may vary depending on the facility and the service you use.

Personal Data We May Collect

The information we collect depends on how you interact with us and the services you use. It may include the following categories.

Identity and Registration Information

Your name, age or date of birth, gender where required, identification details where necessary for a lawful purpose, and patient or registration IDs.

Contact Information

Your phone number, email address, residential or correspondence address, emergency contact details and communication preferences.

Healthcare and Medical Information

Information needed to provide healthcare services, such as medical history, symptoms, diagnoses, prescriptions, laboratory and diagnostic reports, clinical notes, allergies, consultations, referrals, treatment details and procedure records.

Insurance and Healthcare Scheme Information

Insurance or third-party administrator (TPA) details, policy or scheme identifiers, authorisations, claims and documents needed for cashless treatment or reimbursement.

Account and Authentication Information

Where applicable, account identifiers, login details, one-time password (OTP)-related information and authentication records.

Technical and Usage Information

Information such as your IP address, browser and device details, operating system, referring URL, pages visited, access times, Website interactions and technical error records. Cookies and similar technologies may also collect information. Please refer to our Cookie Policy for more details.

Information You Voluntarily Provide

Information you share through contact forms, enquiry forms, appointment requests, feedback, reviews, recruitment enquiries, emails, telephone conversations or other digital channels. We aim to collect only the information reasonably needed for the relevant service, purpose or legal obligation.

How We Use Personal Data

We use personal data for purposes related to the services you request, our operations and our legal obligations. These purposes may include the following.

Healthcare and Service Delivery

We may use your information to:

Register patients and manage appointments.
Arrange consultations and diagnostic services.
Coordinate home sample collection, where available.
Support teleconsultations, where available.
Maintain clinical and medical records.
Coordinate treatment and related healthcare services.
Communicate information needed to provide requested services.

Insurance and Billing

We may use relevant information to:

Process payments and issue bills or receipts.
Verify insurance or healthcare scheme eligibility.
Support pre-authorisation requests.
Process claims and reimbursement requests.
Coordinate with insurers, TPAs and applicable healthcare scheme authorities.

Service-Related Communications

We may use your contact details to send appointment confirmations, reminders, report notifications, billing information, service updates and responses to enquiries.

We may also send other communications necessary to provide a service you have requested.

Security and Fraud Prevention

We may process information to protect our Website and digital systems, verify users, detect misuse, investigate security incidents, prevent unauthorised access and maintain the security of our services.

Website and Service Improvement

We may use relevant information to understand Website usage, identify technical issues, improve performance, enhance digital functionality and understand general engagement with our online services.

Where cookies or similar technologies are used, the applicable requirements and preferences described in our Cookie Policy will apply.

Legal and Regulatory Compliance

We may process personal data where necessary to:

Comply with applicable laws and regulations.
Maintain records required by law or professional standards.
Respond to lawful requests from authorities.
Comply with court orders or legal proceedings.
Protect the rights, safety and security of patients, users, employees or other individuals, where permitted by law.
Establish, exercise or defend legal claims.

When We Share Personal Data

We do not sell or rent personal data to third parties.

Depending on the service, the purpose of processing and applicable law, we may share relevant information with the following categories of recipients.

Healthcare Professionals and Hospital Personnel

Authorised doctors, nurses, technicians, clinical teams, administrative staff, billing personnel and other authorised individuals may access information they need to perform their responsibilities.

Insurers, TPAs and Healthcare Scheme Authorities

Where required for cashless treatment, insurance claims, reimbursement or government healthcare schemes, we may share relevant information with the applicable insurer, TPA or scheme authority.

Government, Regulatory and Legal Authorities

We may disclose personal data when required or permitted by applicable law, regulation, court order or lawful government request.

Where permitted by law, we may also disclose relevant information when reasonably necessary to protect life, safety, rights or property, or to investigate suspected unlawful activity.

Service Providers

Where required for our operations, authorised service providers may process personal data on our behalf. These may include providers supporting our Website, digital systems, communications, payment processing, security or other services.

Such access should be limited to what is necessary for the relevant service and managed in accordance with applicable legal requirements and our arrangements with those providers.

Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms or external services. Their privacy practices are governed by their respective policies. We are not responsible for the independent privacy practices of third-party websites or services outside our control. For information about cookies and tracking technologies used on our Website, please refer to our Cookie Policy.

Data Retention

We retain personal data for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, regulatory or professional requirements.

This may include retaining information to:

Provide healthcare and digital services.
Maintain clinical and administrative records.
Meet legal, regulatory and professional obligations.
Process insurance claims and financial matters.
Resolve disputes.
Enforce applicable agreements.
Protect the security and integrity of our systems.

Medical and healthcare records may need to be retained for periods prescribed by applicable law, professional requirements or Hospital record-retention policies.

Retention periods for other information may vary depending on its nature and purpose. When personal data is no longer required, we will securely delete it, anonymise it or otherwise handle it in accordance with applicable law and our retention procedures.

Data Security

We use reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.

Depending on the system and service, these measures may include:

Access controls and role-based permissions.
Authentication mechanisms.
Secure transmission or encryption, where implemented.
Monitoring and logging.
Security controls for digital systems.
Backup and recovery measures.
Staff procedures relating to information security.

No electronic system or method of transmission can be guaranteed to be completely secure. However, we aim to maintain appropriate safeguards to protect the information entrusted to us.

Data Security Incidents

We maintain processes for identifying, assessing and responding to personal-data and information-security incidents. If a personal-data breach or other security incident occurs, we will take appropriate steps to contain, investigate and address it. We will also provide notifications to affected individuals or relevant authorities where required by applicable law.

Your Privacy Rights

Subject to applicable law and the provisions in force at the relevant time, you may have rights concerning your personal data. These may include the right to:

Obtain information about the personal data being processed.
Request correction or updating of inaccurate or incomplete information.
Withdraw consent where processing is based on consent.
Raise a grievance about the processing of your personal data.
Exercise other rights available under applicable data-protection laws.

Some requests may be subject to legal, medical, regulatory, security or other applicable restrictions. For example, certain medical records may need to be retained where required by law or applicable professional requirements.

To make a privacy-related request, please use the contact details provided in the Contact and Grievance Redressal section below.

Withdrawal of Consent

Where we process personal data based on your consent, you may withdraw that consent through the applicable mechanism provided when the information was collected or by contacting us using the details in this policy.

Withdrawing consent does not affect processing lawfully carried out before the withdrawal.

Depending on the service and the information involved, withdrawing consent may affect our ability to provide certain services or continue specific processing activities where the information is necessary, and no other lawful basis applies.

Cookies and Similar Technologies

We use cookies and similar technologies to support Website functionality, security, preferences and analytics and, where applicable and permitted, advertising or measurement. Our Cookie Policy explains the types of cookies and technologies we may use, their purposes, third-party involvement, consent choices and available ways to manage your preferences.

Please read the Cookie Policy for further information about these technologies and the choices available to you.

Marketing and Communication Preferences

We may send service-related communications needed to provide healthcare or digital services you have requested. These may include appointment confirmations, reminders, report notifications, billing information and service updates. Where promotional or marketing communications are sent, we will respect applicable consent and preference requirements.

You may contact us using the details in this policy if you have concerns about promotional communications. Unsubscribing from marketing communications may not stop essential service-related messages needed to fulfil a requested service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services or digital platforms.
Changes in how personal data is processed.
Changes in technology or third-party service providers.
Changes in applicable legal or regulatory requirements.

The revised policy will be published on this page with an updated Last Updated date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Contact and Grievance Redressal

If you have questions, concerns or grievances about how your personal data is collected or processed, please contact us using the contact details given below.

Registered Office
P-48, Kshirode Vidya Binod Avenue,
Kolkata – 700003, West Bengal, India.

Corporate Office
Room No. 605, 6th Floor,
AG-112, Baisakhi, Salt Lake, Sector-II,
Kolkata – 700091, West Bengal, India.

General Contact
Phone: +91 91633 50506
Toll-Free: 1800 212 2582
Website: eskagsanjeevani.com
Email: info@eskagsanjeevani.com