Disclaimer

Last updated: 26/Oct/2026

Welcome to www.eskagsanjeevani.com (the “Website”), the official digital platform of Eskag Sanjeevani Hospitals (“Eskag Sanjeevani”, “Hospital”, “we”, “us” or “our”).

The information available on this Website and associated digital platforms operated by or on behalf of Eskag Sanjeevani Hospitals is intended to help users learn about our hospitals, healthcare services, doctors, specialities, facilities and general health-related topics.

While we make reasonable efforts to keep this information accurate and up to date, the content on this Website is intended for general information, education and healthcare awareness. It is not a substitute for professional medical advice, diagnosis or treatment.

Medical Information Is Not a Substitute for Professional Advice

The Website may include health articles, frequently asked questions, treatment descriptions, diagnostic information, videos, images and other educational material.

Medical conditions, symptoms, treatment needs and outcomes can vary from person to person. Information available online may therefore not apply to your individual circumstances.

For advice about your symptoms, diagnosis, medicines or treatment, please consult a qualified healthcare professional. Do not start, stop, change or delay medical treatment solely on the basis of information available on this Website.

If you have concerns about your health, a consultation can help you understand your condition and the options appropriate for you.

No Doctor-Patient Relationship

Browsing the Website, reading health information, submitting an enquiry or contact form, or using a general communication channel does not, by itself, establish a doctor-patient relationship with Eskag Sanjeevani Hospitals or any associated doctor or healthcare professional. A doctor-patient relationship may be established through an appropriate clinical interaction, subject to applicable professional requirements and the Hospital’s procedures.

Medical, Diagnostic and Treatment Information

The Website may provide general information about:

• Symptoms and medical conditions
• Laboratory tests and diagnostic investigations
• Imaging procedures
• Medicines and treatments
• Surgical and non-surgical procedures
• Therapies and medical technologies
• Rehabilitation and recovery
• Preventive healthcare and lifestyle measures

This information is intended to improve general understanding of healthcare. It should not be treated as an individual diagnosis, prescription, or recommendation to start, stop or change a treatment.

Interpreting symptoms, laboratory reports, imaging findings and other medical information requires an appropriate clinical assessment by a qualified healthcare professional.

Individual Treatment Outcomes May Vary

Medical treatments and healthcare outcomes differ between individuals. Information about a procedure, treatment, technology or expected recovery should not be understood as a guarantee of a particular result. Outcomes may depend on factors such as the patient’s medical history, diagnosis, overall health, response to treatment, possible complications and adherence to medical advice.

Patient experiences and results described on the Website are provided for information. They do not guarantee that another patient will experience the same outcome or recovery period.

Medicines and Treatment Decisions

References to medicines, therapies, dosages, supplements, dietary measures or lifestyle recommendations are provided for general educational purposes. Please consult an appropriately qualified healthcare professional before making decisions about your medicines or treatment. Do not start, stop, increase, decrease or otherwise modify prescribed medicines or treatment based solely on information published on the Website.

Medical Emergencies

The Website and its general enquiry, appointment and communication channels are not designed to provide emergency medical care. If you or someone else experiences a medical emergency, serious injury or potentially life-threatening symptoms, seek emergency medical assistance immediately or visit the nearest appropriate emergency medical facility. Where appropriate and available, you may also contact the nearest Eskag Sanjeevani Emergency Unit. Please do not rely on website forms, emails, online appointment requests or teleconsultation requests when immediate medical attention is needed.

Online Appointments and Registrations

Submitting an online appointment request, registration form, enquiry or other digital request does not automatically confirm an appointment or guarantee the availability of a healthcare service. Appointments depend on availability and confirmation through the designated booking or communication channel. Doctor availability, consultation timings, services and appointment slots may change from time to time.

For information about appointment confirmation, rescheduling and cancellations, please refer to our Terms & Conditions and the applicable Cancellation & Refund Policy.

Teleconsultation and Digital Healthcare Services

Teleconsultation and other digital healthcare services can make it easier to access medical advice, but they have certain limitations compared with an in-person consultation. Based on professional judgement and the information available, the healthcare professional will determine whether a teleconsultation is appropriate or whether an in-person consultation, physical examination, diagnostic investigation or further assessment is needed.

Connectivity problems, technical interruptions or incomplete information may affect a digital consultation. Do not use teleconsultation as a substitute for emergency medical care or when immediate physical examination or intervention is required.

Doctors and Healthcare Professional Information

The Website may provide information about doctors, consultants and other healthcare professionals, including their qualifications, specialities, professional experience, affiliations and consultation timings. We make reasonable efforts to keep this information current, but details may change over time.

The inclusion of a doctor or healthcare professional on the Website does not guarantee availability for an appointment, suitability for every patient or a particular treatment outcome. If you are considering treatment, please discuss your individual medical needs and available options with the relevant healthcare professional.

Hospital Services and Availability

The specialities, procedures, diagnostic services, dialysis services, facilities, technologies and other healthcare services listed on the Website may vary by hospital location. A doctor, service, speciality or facility mentioned on the Website may not be available at every Eskag Sanjeevani location. Availability may also depend on clinical requirements, doctor schedules, equipment, operational circumstances and applicable eligibility criteria.

For accurate information about a particular service, please contact the relevant hospital unit or authorised contact channel before planning your visit.

Insurance, TPAs and Government Healthcare Schemes

Information about insurance providers, Third-Party Administrators (TPAs), corporate healthcare benefits and government healthcare schemes is provided for general guidance. Eligibility, cashless treatment, pre-authorisation, coverage, exclusions, deductibles, co-payments, limits and final claim settlement depend on the applicable insurer, TPA or scheme authority. These may also vary by hospital location, treatment and patient eligibility.

Information on the Website should not be taken as confirmation that a particular treatment will be covered or that cashless approval will be granted.

Before treatment, we recommend checking your eligibility and coverage details with your insurer, TPA or scheme authority, as well as the relevant Hospital.

International Patients and Visa Assistance

Information for international patients is intended to help with general healthcare enquiries and treatment planning. Any medical opinion, treatment plan, cost estimate or proposed schedule remains subject to appropriate clinical evaluation and confirmation by the relevant healthcare professionals and Hospital. Where assistance with medical visa documentation or invitation letters is available, it is subject to verification of the required documents and compliance with applicable Indian immigration and government requirements.

Visa approval, permission to enter India and other immigration decisions are made by the relevant government authorities. Eskag Sanjeevani Hospitals cannot guarantee these decisions.

Patient Testimonials and Individual Experiences

The Website may feature patient testimonials, reviews, stories, feedback, photographs or videos where appropriate consent has been obtained. These materials reflect the experiences of the individuals concerned. They are shared for informational purposes and should not be understood as a guarantee that another patient will experience the same diagnosis, treatment response, recovery or outcome.
Medical results vary, and testimonials are not a substitute for professional medical advice.

Images, Videos and Illustrative Material

Images, illustrations, diagrams, videos and other visual material on the Website may be used for educational, informational, promotional or illustrative purposes. Some visuals may be illustrative and may not represent an individual patient’s actual condition, treatment or expected result. Where identifiable patient photographs, videos or stories are used, appropriate consent will be obtained in accordance with applicable requirements.

Visual material should not be interpreted as a promise or guarantee of a particular medical or cosmetic outcome.

Organ Transplantation and Legal Compliance

Eskag Sanjeevani Hospitals does not facilitate, encourage or permit commercial dealing in human organs or tissues. Organ and tissue transplantation-related activities are subject to applicable Indian laws, regulatory requirements, ethical standards and authorised medical processes, including the Transplantation of Human Organs and Tissues Act, 1994, as amended and applicable from time to time, and relevant rules.

Users must not use the Website or associated communication channels to solicit, offer, advertise or facilitate unlawful commercial transactions involving human organs or tissues.

Any such activity may be addressed in accordance with applicable law and the Hospital’s internal policies.

Third-Party Websites and External Content

The Website may include links to third-party websites, social media platforms, payment providers, technology platforms or other external resources for convenience.

These websites and services may be operated independently of Eskag Sanjeevani Hospitals. We do not control all aspects of their content, accuracy, availability, security or privacy practices. External websites may also contain medical or healthcare information that has not been created or reviewed by Eskag Sanjeevani Hospitals.

Before using a third-party service or sharing information through it, please review the provider’s applicable terms and privacy policy.

Website Information and Accuracy

We make reasonable efforts to keep the information on the Website accurate and current. However, some information may occasionally contain errors, omissions or outdated details and may need to be corrected or updated. Doctor availability, consultation fees, services, facilities, insurance arrangements, packages, timings and other details may change from time to time.

If you are relying on information for an appointment, treatment or another time-sensitive decision, please confirm the relevant details directly with the Hospital or an authorised contact channel.

Privacy and Personal Information

When you use certain Website features or digital services, we may collect and process personal information and, where applicable, health-related information. We handle this information in accordance with the Eskag Sanjeevani Hospitals Privacy Policy, Cookie Policy and applicable data-protection laws.

Please review our Privacy Policy for details about the information we collect, how and why it is used, applicable disclosures, retention practices, user rights and available grievance mechanisms.

Intellectual Property

The text, articles, graphics, logos, trademarks, photographs, videos, designs and other materials available on the Website may be protected by applicable intellectual-property laws. These materials may belong to Eskag Sanjeevani Hospitals or its authorised licensors. Please do not copy, reproduce, modify, commercially use or redistribute Website content without appropriate permission, except where such use is permitted by applicable law.

For more information about permitted Website use, please refer to our Terms & Conditions.

Relationship with Other Policies

This Disclaimer should be read together with the following Eskag Sanjeevani Hospitals policies and terms, where applicable:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Cancellation & Refund Policy
• Applicable service-specific terms, patient policies and consent documents

Where a particular healthcare service is subject to separate terms or consent requirements, those terms and requirements will apply to that service, subject to applicable law.

Governing Law

This Disclaimer is governed by the laws of India.

Any dispute relating to the Website or this Disclaimer will be addressed in accordance with applicable law and the dispute-resolution and jurisdiction provisions set out in the Eskag Sanjeevani Hospitals Terms & Conditions.

Nothing in this Disclaimer is intended to limit any rights or remedies that cannot lawfully be excluded or restricted.

Grievance and Contact Information

If you have a question, concern or grievance relating to Website content or digital services, please contact us using the details below.

Eskag Sanjeevani Hospitals

Registered Office Address:
P-48, Kshirode Vidya Binod Avenue,
Kolkata – 700003, West Bengal, India.

Corporate Office Address:
Room No. 605, 6th Floor,
AG-112, Baisakhi, Salt Lake, Sector-II,
Kolkata – 700091, West Bengal, India.

• Phone: +91 91633 50506
• Toll-Free: 1800 212 2582
• Website: www.eskagsanjeevani.com
• Email: info@eskagsanjeevani.com

We will review concerns and respond in accordance with applicable law and the process relevant to the nature of the enquiry or grievance.