Cookie Policy

This Cookie Policy explains how Eskag Sanjeevani Hospitals (“Eskag Sanjeevani,” “Hospital,” “we,” “us,” or “our”) uses cookies and similar technologies on www.eskagsanjeevani.com and any associated digital platforms covered by this policy (“Website”).

It explains what cookies are, why we use them, how different types of cookies work, and how you can manage your preferences.

Please read this policy along with our Privacy Policy and Terms & Conditions

What Are Cookies?

Cookies are small text files that a website may store on your computer, smartphone, tablet or other device when you visit it. Similar technologies, such as pixels, web beacons, tags and scripts, can also help a website recognise activity and understand how its features are used.

These technologies may help us:

Remember your preferences.
Maintain website sessions and support secure access.
Support appointment forms, registrations and other online services.
Understand how visitors use the Website.
Identify technical issues and improve performance.
Measure communication or advertising activities, where permitted by law and your preferences.

Cookies may be session cookies, which generally expire when you close your browser, or persistent cookies, which remain on your device for a specified period or until they are deleted or expire.

Why Do We Use Cookies?

Depending on the Website features available and your preferences, we may use cookies and similar technologies to:

Keep essential Website functions working.
Support security and protect online forms and services.
Remember language, accessibility and other preferences.
Support appointment, registration and payment-related functions.
Understand Website traffic, performance and visitor interactions.
Identify errors and improve navigation and usability.
Understand how visitors access and engage with healthcare information.
Measure the effectiveness of awareness and communication campaigns, where permitted.

We aim to use these technologies for appropriate purposes and in line with applicable privacy and consent requirements.

Types of Cookies We May Use

The cookies used on the Website may depend on its features, technical configuration and the services we use.

A. Strictly Necessary or Essential Cookies

These cookies support the basic operation and security of the Website. They may be used for:

Session management and secure authentication.
Appointment and registration forms.
Payment and transaction functions.
Security and fraud prevention.
Page navigation and core Website functionality.

Where these cookies are necessary to provide a service or function you request, they may not be available for opt-out through the Website’s cookie settings. We will handle them in accordance with applicable requirements.

B. Analytics and Performance Cookies

Analytics cookies help us understand how visitors use the Website and how well it performs. Depending on the technology and its configuration, they may collect information about:

Pages viewed and links or features used.
How visitors arrive at the Website.
Browser and device information.
Approximate geographic information.
Website interaction and session patterns.
Technical errors and performance issues.

We may use tools such as Google Analytics 4 (GA4) or other analytics services where implemented.

The information collected is not necessarily anonymous. Some technologies may use identifiers or collect information that can be associated with a device or user. We will configure and use analytics technologies in line with applicable consent and privacy requirements.

C. Functional or Preference Cookies

These cookies help the Website remember choices you make and provide a more convenient experience. Depending on the available features, they may remember:

Your preferred language.
Your selected Hospital location.
Accessibility settings.
Media-player preferences.
Other Website customisation choices.

Disabling these cookies may mean that some preferences are not saved between visits.

D. Advertising, Marketing and Measurement Technologies

Where implemented and permitted by applicable law, we may use advertising or measurement technologies, such as pixels and tags, provided by third-party platforms. These may include Google Ads, Meta or other authorised providers.

These technologies may help us:

Measure the performance of awareness campaigns.
Understand interactions with digital advertisements.
Measure conversions.
Limit repetitive advertising.
Assess the effectiveness of communication campaigns.

Non-essential advertising and marketing technologies will be used subject to applicable consent requirements and your selected preferences.

As a healthcare organisation, we recognise the importance of protecting information relating to health. We do not intentionally use advertising cookies or similar technologies to infer or target users based on their specific medical diagnosis, treatment status or other sensitive health information.

E. Third-Party Cookies and Technologies

Some Website features may rely on third-party services that use cookies or similar technologies. Where implemented, these may include:

Video platforms such as YouTube.
Mapping services such as Google Maps.
Analytics providers.
Advertising and measurement platforms.
Payment gateways.
Security and fraud-prevention services.
Other providers that support Website functionality.

These providers may process information under their own privacy policies and terms. Their use of cookies and related technologies may also depend on how their services are configured.

Cookie Consent and Your Choices

Where consent is required, we may display a cookie banner or preference-management tool when you visit the Website.
Depending on the controls available, you may be able to:

Accept non-essential cookies.
Reject non-essential cookies.
Choose preferences for different cookie categories.
Review or change your choices later.

Essential cookies may continue to operate where they are necessary for core Website functions or a service you request.

How to Change or Withdraw Cookie Consent

If the Website provides a Cookie Settings or Privacy Settings option, you can use it to change or withdraw your consent for non-essential cookies.

A change in preference will generally apply to future use of the relevant technologies. It does not automatically delete information lawfully collected before you changed your preferences.

If a preference-management tool is not available for a particular technology, you may also be able to manage or delete cookies through your browser or device settings. The options available may vary depending on your browser, device and the technology involved.

Managing Cookies Through Your Browser

Most modern browsers allow you to:

View cookies stored on your device.
Delete existing cookies.
Block some or all cookies.
Restrict third-party cookies.
Receive notifications before cookies are stored.

Please note that blocking essential cookies may affect certain Website functions. Browser settings may also offer different controls from the Website’s cookie preference tool.

Cookies and Personal Data

Cookies and similar technologies may collect or generate information such as:

IP address.
Browser type and version.
Operating system and device information.
Referring website addresses.
Pages visited and interactions with Website features.
Date and time of visits.
Approximate location.
Identifiers associated with cookies or similar technologies.

Whether this information qualifies as personal data depends on the information collected, the technology used and whether it can reasonably be linked to an identifiable individual.

Where information collected through cookies constitutes personal data, we will handle it in accordance with our Privacy Policy and applicable data-protection laws.

Healthcare and Sensitive Information

Visitors may use our Website to learn about medical conditions, diagnostic services, treatments and other healthcare services. We recognise that this context calls for particular care when using tracking and advertising technologies.

We do not intentionally use advertising cookies or similar technologies to collect or infer a user’s specific medical diagnosis, treatment status or other sensitive health information for targeted advertising. We will take reasonable steps to ensure that our tracking and advertising configurations align with applicable privacy requirements and our internal policies. Third-party technologies may also be subject to their providers’ policies and technical controls.

Cookie Retention and Duration

Cookies may remain on your device for different periods, depending on their purpose and provider.

Session cookies generally expire when you close your browser.
Persistent cookies remain for a specified period or until they are deleted or expire.

The duration of individual cookies may vary. Where a cookie list or inventory is available on the Website, you can refer to it for details such as the cookie name, provider, purpose, category and duration.

Third-Party Privacy Policies

Third-party services available through the Website may have their own privacy and cookie policies. You can review the relevant providers’ policies to learn more about how they collect and process information. Depending on the services implemented, these providers may include WhatsApp, Facebook, Instagram, LinkedIn, YouTube and other platforms.

The inclusion of a third-party service on the Website does not mean that every associated cookie or tracking technology is necessarily active.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

Changes to Website features or functionality.
New, changed or discontinued cookies and technologies.
Changes in third-party service providers.
Updates to our data-processing practices.
Changes in applicable legal or regulatory requirements.

Any revised version will be published on this page. Where required, we will provide appropriate notice or seek consent for relevant changes. The Last Updated date at the top of this page indicates when the policy was last revised.

Contact and Privacy Grievances

If you have questions, concerns or grievances about cookies, tracking technologies or the processing of personal information through our Website, please contact us using the details below.

Registered Office

P-48, Kshirode Vidya Binod Avenue,
Kolkata – 700003, West Bengal, India.

Corporate Office
Room No. 605, 6th Floor,
AG-112, Baisakhi, Salt Lake, Sector-II,
Kolkata – 700091, West Bengal, India.

General Contact

Phone: +91 91633 50506
Toll-Free: 1800 212 2582
Website: www.eskagsanjeevani.com
Email: info@eskagsanjeevani.com